Remote Chat Support Specialist

We are currently seeking a part-time Remote Chat Support Specialist to join our team at salesforce.com in Toronto, Ontario, CA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service and support roles.

Responsibilities: 1. Provide chat support to customers in a timely and professional manner. 2. Troubleshoot technical issues and provide solutions to customers. 3. Maintain accurate records of customer interactions and transactions. 4. Work collaboratively with other team members to provide excellent customer service. 5. Stay up-to-date on product knowledge and industry trends to better assist customers. 6. Utilize creativity and critical thinking to solve customer problems effectively. 7. Foster transparency and open dialogue in all communications with team members.

Requirements: 1. Hardworking and passionate about providing outstanding customer service. 2. Excellent written communication skills. 3. Ability to work independently and as part of a team. 4. Strong problem-solving and decision-making skills. 5. Ability to multitask and prioritize tasks effectively. 6. Familiarity with chat support platforms and technical troubleshooting. 7. Creativity and critical thinking skills.

Benefits: 1. Travel and spending expenses covered. 2. Joining bonus for new hires. 3. Company transportation provided for work-related travel.

Working Environment: We foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and a positive work culture.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: salesforce.com is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.