Remote Chat Support Specialist

Job Description:

J.C. Penney is seeking a Remote Chat Support Specialist to join our team in Montreal, Quebec, CA. This part-time entry-level position is perfect for individuals who are confident, resourceful, adaptable, and thrive in a teamwork-driven environment. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service through online chat platforms, assisting customers with inquiries, troubleshooting technical issues, and providing product recommendations.

Responsibilities: - Engage with customers via online chat platforms to provide support and assistance - Resolve customer inquiries in a timely and professional manner - Troubleshoot technical issues and escalate complex problems to the appropriate department - Provide product recommendations and assist with online shopping - Collaborate with team members to continuously improve customer support processes - Maintain accurate records of customer interactions and transactions

Requirements: - Confidence and resourcefulness in handling customer inquiries - Adaptability to different customer needs and communication styles - Strong teamwork skills to collaborate effectively with colleagues - Excellent written communication skills - Ability to multitask and prioritize tasks effectively - High school diploma or equivalent - No prior experience required

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Travel and spending expenses covered for company events and training

Working Environment: At J.C. Penney, we foster an environment where technology is harnessed to drive innovation and efficiency. As a Remote Chat Support Specialist, you will have access to cutting-edge tools and resources to deliver top-notch customer service and support.

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status. We strive to create a culture where every individual feels valued and respected.

Deadline to apply: June 28, 2024

If you are looking for an exciting opportunity to kickstart your career in customer support and have a passion for delivering exceptional service, apply now to join our team at J.C. Penney as a Remote Chat Support Specialist in Montreal, Quebec, CA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.