Remote Client Relations Assistant

Thomson Reuters is seeking a part-time Remote Client Relations Assistant to join our team in Montreal, Quebec, Canada. This position is at the Associate Level and requires a minimum of 3 years of experience in client relations or a related field.

As a Remote Client Relations Assistant, you will be responsible for maintaining and building relationships with clients through various communication channels, including phone calls, emails, and virtual meetings. You will be expected to provide excellent customer service, address client inquiries and concerns in a timely and professional manner, and ensure client satisfaction.

Responsibilities: - Manage a portfolio of clients and serve as the main point of contact for their needs - Develop and maintain strong relationships with clients to foster loyalty and retention - Collaborate with internal teams to ensure prompt resolution of client issues - Identify opportunities for upselling or cross-selling products and services to clients - Keep detailed records of client interactions and transactions in CRM software - Assist with administrative tasks related to client accounts, such as billing and invoicing - Stay up-to-date on industry trends and best practices in client relations

Requirements: - Independent and confident personality traits - Strong attention to detail and negotiation skills - Excellent communication and interpersonal skills - Ability to work effectively in a remote environment - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Training & professional development opportunities - Remote work flexibility - Company transportation for in-person meetings or events

Working environment: At Thomson Reuters, we value and cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, collaborate with colleagues across departments, and strive for excellence in everything they do.

Deadline to apply: 2024-05-08

Equal opportunity statement: Thomson Reuters is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.