Client Relations Assistant

Job Description:

As a Client Relations Assistant at Erie Insurance Group in Toronto, Ontario, you will play a key role in maintaining strong relationships with our clients. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service, client relations, or a related field.

Responsibilities: - Respond to client inquiries and concerns in a timely and professional manner - Assist in managing client accounts, ensuring accurate and up-to-date information - Collaborate with the sales team to identify opportunities for upselling and cross-selling - Identify ways to improve client satisfaction and retention - Assist in preparing reports and presentations for client meetings - Coordinate and schedule client meetings and appointments - Act as a liaison between clients and internal departments to ensure smooth communication and resolution of issues - Stay up-to-date on industry trends and best practices in client relations

Requirements: - Energetic and passionate about providing excellent customer service - Strong negotiation and persuasion skills - Excellent verbal and written communication skills - Proficient in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Detail-oriented and organized - Ability to multitask and prioritize tasks effectively

Benefits: - Free food provided during working hours - Travel and spending expenses covered for client meetings - Paid Time Off (PTO) for vacation, sick leave, and personal days - Ongoing opportunities for learning and development for personal and professional growth

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.