Client Relations Manager - Work from home

Job Description:

We are looking for a motivated and reliable Client Relations Manager to join our team at PNC Financial Services Group in Vancouver, British Columbia. This is a part-time, work from home position at a mid-to-senior level, requiring at least 7 years of experience in client relations or a related field.

Responsibilities: - Build and maintain relationships with clients, ensuring their needs are met and issues are resolved in a timely and satisfactory manner - Communicate with clients via phone, email, and other channels to provide updates on their accounts and offer solutions to any problems they may encounter - Collaborate with internal teams to address client concerns and facilitate seamless communication between clients and the company - Analyze client feedback and suggest improvements to enhance the overall client experience - Develop strategies to retain existing clients and attract new clients to the company - Monitor client satisfaction and loyalty metrics to identify trends and opportunities for improvement - Prepare reports and presentations on client relations activities and outcomes for management review

Requirements: - Bachelor's degree in a related field (e.g. business administration, marketing, communications) - Excellent interpersonal skills and a customer-oriented approach - Strong people management and critical thinking skills - Proven track record of successfully managing client relationships and resolving client issues - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Experience in financial services or a related industry is a plus

Benefits: - Company-provided equipment (e.g. laptop, phone) - Profit sharing opportunities - Free accommodation for company-sponsored events or travel

Working Environment: At PNC Financial Services Group, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation, collaboration, and continuous improvement in all aspects of our work. As a Client Relations Manager, you will have the opportunity to make a meaningful impact on our clients and contribute to the success of our company.

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.