Remote Client Relations Representative

Job Description:

Discover Financial Services is seeking a motivated and energetic Remote Client Relations Representative to join our team in Toronto, Ontario. As an entry-level position, no prior experience is required, but 1 year of customer service experience is preferred.

Responsibilities: 1. Handle inbound and outbound calls from clients, providing excellent customer service and resolving any issues or inquiries in a timely and professional manner. 2. Build and maintain positive relationships with clients through regular communication and follow-up. 3. Identify opportunities for upselling products or services to existing clients. 4. Input and update client information in the company database accurately and efficiently. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Meet or exceed individual and team performance goals.

Requirements: 1. Motivated and energetic with a positive attitude. 2. Strong attention to detail and ability to work cooperatively with team members. 3. Excellent communication skills, both verbal and written. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficient in using computer systems and software applications.

Benefits: 1. Joining Bonus for successful candidates upon completion of probationary period. 2. Parental leave for new parents. 3. Paid Time Off (PTO) for vacation and personal time. 4. Opportunities for professional development and advancement within the company.

Working Environment: Discover Financial Services fosters an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration to drive success and growth.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Discover Financial Services is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage a diverse and inclusive work environment where everyone is treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.