Client Service Assistant

Job Description:

NRG Energy is seeking a dedicated and detail-oriented Client Service Assistant to join our team in Toronto, Ontario. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resilient and passionate about providing top-notch service to our clients.

Responsibilities: 1. Assist clients with inquiries and provide excellent customer service through phone, email, and in-person interactions. 2. Maintain client records and ensure accuracy and confidentiality. 3. Collaborate with team members to resolve client issues and escalations in a timely manner. 4. Conduct data analysis to identify trends and opportunities for improvement in client service. 5. Assist with planning and executing client events, meetings, and presentations. 6. Assist with administrative tasks such as scheduling appointments and preparing reports.

Requirements: 1. Bachelor's degree in business, communications, or a related field. 2. Strong communication and organizational skills. 3. Proficiency in Microsoft Office Suite and CRM software. 4. Ability to work independently and as part of a team. 5. Experience in the energy industry is a plus.

Personality Traits: 1. Resilient: Ability to handle challenging situations with grace and professionalism. 2. Passionate: Demonstrated enthusiasm for delivering exceptional service to clients.

Soft Skills: 1. Planning: Ability to organize and prioritize tasks effectively. 2. Analysis: Strong analytical skills to interpret data and make informed decisions.

Benefits: 1. Gym membership 2. Visa sponsorship 3. Company transportation

Working Environment: At NRG Energy, we value strong relationships with colleagues, clients, and partners. The Client Service Assistant will have the opportunity to build and strengthen these connections while advancing their career in the energy industry.

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.