Client Service Manager

Job Description:

As a Client Service Manager at Lithia Motors in Toronto, Ontario, you will be responsible for overseeing the client service and satisfaction of our customers. This part-time position requires a candidate with a minimum of 7 years of experience in a similar role at the mid-to-senior level.

Responsibilities: - Develop and implement strategies to improve client satisfaction and retention - Provide exceptional customer service by addressing inquiries, concerns, and issues promptly and professionally - Manage a team of client service representatives and provide guidance and support as needed - Analyze client feedback and data to identify areas for improvement in our services - Collaborate with other departments to ensure a seamless client experience - Develop and maintain relationships with key clients and stakeholders - Monitor client service metrics and KPIs to track performance and make data-driven decisions

Requirements: - Proven experience in client service management - Strong communication and interpersonal skills - Ability to lead and motivate a team - Adaptable and able to thrive in a fast-paced environment - Energetic and passionate about delivering exceptional customer service - Emotional intelligence and strong problem-solving skills - Strategic planning and decision-making abilities

Benefits: - Free food provided during working hours - Parental leave for eligible employees - Visa sponsorship for qualified candidates

Working Environment: At Lithia Motors, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible service to our clients and creating a positive and inclusive workplace culture.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.