Client Service Manager

Job Description:

As a Client Service Manager at Telephone & Data Systems in Vancouver, British Columbia, you will be responsible for managing relationships with our clients and ensuring their needs are met in a timely and efficient manner. This role requires a dedicated and confident individual who possesses strong leadership and analysis skills.

Responsibilities: - Build and maintain strong relationships with clients to understand their needs and priorities - Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly - Collaborate with internal teams to develop and implement strategies to meet client objectives - Analyze client data and performance metrics to identify opportunities for improvement - Lead client meetings and presentations to discuss progress and address any issues or challenges - Manage client budgets and timelines to ensure projects are completed on schedule and within budget - Stay up-to-date on industry trends and market developments to provide valuable insights to clients - Provide timely and accurate reporting to clients on the status of their projects

Requirements: - Bachelor's degree in Business Administration or a related field - 7 years of experience in client services or a related role - Strong communication and interpersonal skills - Proven track record of building and maintaining client relationships - Ability to think critically and analyze data to drive decision-making - Experience leading cross-functional teams to achieve common goals - Proficiency in Microsoft Office suite and CRM software - Ability to thrive in a fast-paced and dynamic environment

Benefits: - Relocation allowance for eligible candidates - Paid overtime for work beyond regular hours - Parental leave for new parents

Equal Opportunity Statement: Telephone & Data Systems is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.