Client Service Manager

Job Description:

We are seeking a motivated and adaptable Client Service Manager to join our team at Boston Scientific in Toronto, Ontario, Canada. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in client service management.

Responsibilities: 1. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded. 2. Serve as the primary point of contact for client inquiries and escalations, resolving issues in a timely and professional manner. 3. Collaborate with cross-functional teams to deliver exceptional client service and support. 4. Analyze client feedback and data to identify areas for improvement and implement solutions. 5. Lead client meetings, presentations, and trainings to enhance their experience with our products and services. 6. Monitor client satisfaction and retention metrics, taking proactive steps to address any concerns.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in client service management, preferably in the healthcare or medical device industry. 3. Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues. 4. Strong problem-solving and decision-making abilities to address complex client issues. 5. Demonstrated adaptability and flexibility in a fast-paced environment. 6. Proficiency in Microsoft Office suite and CRM software.

Benefits: 1. Paid overtime for any additional hours worked beyond the part-time schedule. 2. Profit sharing opportunities based on company performance. 3. Parental leave to support work-life balance for employees with family obligations.

Working Environment: At Boston Scientific, we cultivate leaders who foster inclusivity and mentorship, creating a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Boston Scientific is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We value diversity and inclusion in our workforce and encourage individuals from diverse backgrounds to apply for this position.

Deadline to Apply: April 29, 2024

Join our team at Boston Scientific and make a difference in the lives of our clients! Apply now to become our next Client Service Manager in Toronto, Ontario.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.