Remote Client Service Manager

Job Description:

We are seeking a motivated and confident Remote Client Service Manager to join our team at Newell Brands in Toronto, Ontario. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for managing client accounts remotely and providing exceptional customer service.

Responsibilities: - Build and maintain strong relationships with clients through regular communication and problem-solving - Handle client inquiries and concerns in a timely and professional manner - Proactively identify opportunities to upsell or cross-sell additional products or services to clients - Collaborate with internal teams to ensure client needs are met and projects are completed on time - Develop and implement strategies to increase client satisfaction and retention - Monitor key performance indicators and provide regular reports to management - Stay up-to-date on industry trends and best practices to provide the highest level of service to clients

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in client service management or a similar role - Strong communication and interpersonal skills - Excellent project management and organizational abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Experience working remotely or managing remote teams is a plus

Personality Traits: - Motivated - Confident

Soft Skills: - Teamwork - Project management

Benefits: - Travel opportunities - Medical coverage - Retirement plan

Working Environment: At Newell Brands, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We encourage collaboration and provide opportunities for professional growth and development.

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.