Client Service Manager - Work from home

Job Description:

Navient, a global financial services company, is seeking a Client Service Manager to work remotely from home in Montreal, Quebec. This part-time, mid-to-senior level position requires a minimum of 8 years of experience in client service management.

Responsibilities: - Manage a portfolio of clients, serving as the primary point of contact for all their service needs - Build and maintain strong relationships with clients, understanding their unique requirements and delivering exceptional service - Coordinate with internal teams to ensure clients' needs are met in a timely and efficient manner - Develop strategies to enhance client satisfaction and retention rates - Analyze client feedback and data to identify areas for improvement and implement solutions - Monitor client accounts, track key performance indicators, and provide regular reports to senior management - Stay up-to-date on industry trends and best practices in client service management

Requirements: - 8+ years of experience in client service management - Bachelor's degree in business, finance, or a related field (preferred) - Strong interpersonal and communication skills - Ability to work independently and manage multiple priorities effectively - Adaptable and reliable personality traits - Leadership and decision-making skills - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Company transportation for business-related travel - Paid overtime opportunities - Travel and spending expenses covered by the company

Working Environment: Navient offers a dynamic working environment that transcends borders, promoting collaboration on a global scale. Employees have the opportunity to work with diverse teams across different regions and gain valuable international experience.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Navient is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.