Client Service Manager - Work from home

Job Description:

NVR is seeking a dedicated and confident Client Service Manager to work from home in Toronto, Ontario. As a mid-to-senior level position, the Client Service Manager will be responsible for managing client relationships, providing exceptional customer service, and ensuring client satisfaction.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions - Act as the primary point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to ensure seamless delivery of services to clients - Develop and implement strategic plans to grow client accounts and increase revenue - Negotiate contracts and agreements with clients to ensure mutually beneficial partnerships - Monitor client satisfaction and address any issues or feedback effectively - Provide regular reports and updates to management on client relationships and account status - Stay up-to-date on industry trends and competitor activities to identify new business opportunities

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 8 years of experience in a client service or account management role - Proven experience in negotiation and strategic planning - Strong communication and interpersonal skills - Ability to work independently and manage multiple client accounts concurrently - Proficient in Microsoft Office and CRM software - Experience working remotely or in a virtual team environment

Benefits: - Company-provided equipment - Travel and spending expenses covered - Retirement plan options

Working Environment: At NVR, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dynamic, diverse, and collaborative, and we value innovation and creativity in our approach to client service.

Equal Opportunity Statement: NVR is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 29, 2024. Apply now to join our team and make a positive impact on our clients' success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.