Client Service Officer

Job Description:

Expedia is seeking a detail-oriented and customer-focused Client Service Officer to join our team in Montreal, Quebec. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met in a timely and professional manner. This is a part-time entry-level position, perfect for someone with at least 1 year of experience in customer service.

Responsibilities: - Act as the main point of contact for assigned clients, addressing their inquiries and concerns promptly and effectively - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company - Collaborate with internal departments to coordinate the delivery of services to clients and resolve any issues that may arise - Analyze client data and feedback to identify areas for improvement and implement solutions - Assist in the development of client service strategies and initiatives to enhance the overall customer experience - Maintain accurate records of client interactions and transactions for reporting purposes

Requirements: - Confident and driven individual with excellent communication skills - Strong project management and planning abilities - Ability to work effectively under pressure and meet deadlines - Proficient in Microsoft Office Suite and customer relationship management software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Disability insurance - Dental insurance - Free food during working hours

Working Environment: As a Client Service Officer at Expedia, you will be working in a dynamic and fast-paced environment where data-driven decisions are key to success. You will have the opportunity to leverage data to inform your decisions and drive strategic initiatives that will benefit our clients and the company as a whole.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.