Client Service Officer - Work from home

Job Description:

As a Client Service Officer at Mistplay, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home. Your main duty will be to address client inquiries, resolve any issues they may have, and ensure overall customer satisfaction. This role will require strong communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities: - Interact with clients via phone, email, and online chat to address their needs and concerns - Provide information about products and services, answer questions, and offer solutions to problems - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure seamless customer service delivery - Identify opportunities to upsell or cross-sell additional products or services - Assist in resolving any billing or payment issues - Stay up-to-date on company policies, products, and services to provide accurate information to clients

Requirements: - Resilient and confident personality traits - Strong negotiation skills - Attention to detail - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Tech-savvy and able to navigate various computer systems - High school diploma or equivalent

Benefits: - Travel & spending expenses - Medical coverage - Profit sharing

Working Environment: At Mistplay, we prioritize quality in all aspects of our work, products, and services. As a Client Service Officer, you will be an integral part of our commitment to excellence, providing top-notch customer service to our clients. We encourage a collaborative and supportive work environment where each team member plays a vital role in our success.

Deadline to Apply: April 9, 2024

Equal Opportunity Statement: Mistplay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.