Client Service Officer - Work from home

Job Description:

We are looking for a motivated and experienced Client Service Officer to join our team at AECOM. This is a part-time position that allows you to work from the comfort of your own home in Vancouver, British Columbia. As an Associate Level Client Service Officer, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: - Communicate with clients via phone, email, and chat to address their needs and concerns. - Maintain accurate client records and update them as needed. - Collaborate with other team members to ensure prompt and effective resolution of client issues. - Provide feedback and recommendations for improving our services based on client interactions. - Stay up-to-date on industry trends and best practices to better assist clients. - Meet performance goals and targets set by the company.

Requirements: - Minimum of 3 years of experience in a customer service or client-facing role. - Reliable and energetic personality with a strong work ethic. - Excellent communication skills, both verbal and written. - Strong attention to detail and planning skills. - Ability to work independently and in a team setting. - Proficient in Microsoft Office and CRM software. - Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Retirement plan options for eligible employees. - Medical coverage including dental and vision benefits. - Paid sick leave for when you need to take time off due to illness.

Working Environment: At AECOM, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and support to every client we serve. We strive for excellence in all that we do and value teamwork and collaboration in achieving our goals.

Deadline to Apply: If you are interested in joining our team as a Client Service Officer, please submit your application by May 1, 2024. We look forward to reviewing your qualifications and considering you for this exciting opportunity.

Equal Opportunity Statement: AECOM is an equal opportunity employer and welcomes applicants of all backgrounds, genders, races, and abilities. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.