Client Service Representative

Job Description:

We are looking for a part-time Client Service Representative to join our team at Northwestern Mutual in Toronto, Ontario. As an Associate level position, the ideal candidate will have at least 3 years of experience in a client-facing role.

Responsibilities: - Serve as the main point of contact for clients, providing exceptional customer service and building strong relationships - Address client inquiries, resolve issues, and escalate complex cases as needed - Assist clients with account setup, transactions, and general inquiries - Collaborate with financial advisors to provide clients with comprehensive financial planning solutions - Perform administrative tasks such as data entry, filing, and document management - Stay up-to-date on industry trends and changes in regulations to better serve clients - Participate in training and development programs to enhance skills and knowledge in the financial services industry

Requirements: - Adaptable and resilient personality traits to handle challenging situations with grace and professionalism - Strong emotional intelligence and critical thinking skills to understand and meet the needs of diverse clients - Excellent communication skills, both written and verbal - Proven ability to work effectively in a fast-paced environment and manage multiple priorities - Proficiency in Microsoft Office Suite and client management systems - Bachelor's degree in finance, business, or related field preferred

Benefits: - Free food and beverages provided - Vision insurance coverage - Employee discounts on Northwestern Mutual products and services - Opportunity to participate in corporate social responsibility initiatives and give back to the community

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected classification. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 29, 2024. Apply now to join our team and make a positive impact on our clients' financial well-being!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.