Remote Client Service Specialist

Job Description:

As a Remote Client Service Specialist at Sealed Air, you will be responsible for providing exceptional customer service to our clients in the Montreal, Quebec area. Your role will involve handling inquiries, resolving issues, and ensuring client satisfaction through remote communication methods. This part-time position is ideal for individuals at the Associate Level with at least 2 years of experience in client service roles.

Responsibilities: 1. Communicate with clients remotely to address their needs and concerns in a timely and professional manner. 2. Provide product information, pricing, and support to clients to facilitate their decision-making process. 3. Collaborate with internal teams to escalate and resolve complex client issues. 4. Maintain accurate records of client interactions and update the customer database accordingly. 5. Proactively identify opportunities to upsell products and services to existing clients. 6. Stay up-to-date on industry trends and product knowledge to better assist clients.

Requirements: 1. Resilient and motivated individual who thrives in a fast-paced customer service environment. 2. Strong teamwork skills to collaborate effectively with colleagues and cross-functional teams. 3. Adaptability to handle changing priorities and meet customer needs efficiently. 4. Excellent communication skills, both written and verbal. 5. Proficiency in Microsoft Office and CRM software. 6. Bilingual in English and French is an asset.

Benefits: - Relocation allowance for eligible candidates - Travel opportunities to attend conferences and training sessions - Parental leave for new parents - Competitive salary and benefits package

Working Environment: At Sealed Air, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a diverse team of professionals who are dedicated to delivering exceptional service to our clients.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Sealed Air is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.