Remote Client Service Specialist

As a Remote Client Service Specialist at Parker-Hannifin, located in Vancouver, British Columbia, you will be responsible for providing excellent customer service and support to clients through various remote channels. This part-time Associate Level position requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Engage with clients through email, phone, and chat to address their inquiries, concerns, and requests in a timely and professional manner - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure timely resolution of client issues - Assist clients with navigating our products and services, providing guidance and troubleshooting as needed - Identify opportunities to upsell or cross-sell products and services to existing clients - Stay up-to-date on company policies, procedures, and product offerings to provide accurate information to clients - Continuously seek ways to improve the client experience and suggest process improvements

Requirements: - Adaptable personality with the ability to thrive in a remote work environment - 3+ years of experience in customer service or client support roles - Dedication to providing exceptional customer service and building strong client relationships - Emotional intelligence to effectively communicate with clients and understand their needs - Strong problem-solving skills to address client inquiries and resolve issues efficiently - Excellent written and verbal communication skills - Proficiency in using customer relationship management (CRM) software and remote communication tools - Bachelor's degree in Business Administration, Communication, or related field preferred

Benefits: - Paid Time Off (PTO) for work-life balance - Medical coverage to support your health and well-being - Dental insurance for preventive care and treatments

Working Environment: At Parker-Hannifin, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply: Be sure to submit your application by May 16, 2024.

Equal Opportunity Statement: Parker-Hannifin is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other basis protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.