Client Service Specialist

Job Description:

Mosaic is currently seeking a part-time Client Service Specialist to join our team in Vancouver, British Columbia. As an Associate Level position, we are looking for individuals with at least 2 years of experience in client services. The ideal candidate will be adaptable and dedicated, with strong decision-making and critical thinking skills.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner - Build and maintain strong relationships with clients, colleagues, and partners to ensure exceptional service delivery - Collaborate with internal teams to resolve client issues and provide solutions to meet their needs - Proactively identify opportunities to upsell or cross-sell services to existing clients - Manage client accounts, ensuring accurate and up-to-date information is maintained in the company database - Prepare reports and presentations for client meetings, highlighting key performance metrics and recommendations for improvement - Stay up-to-date on industry trends and best practices to continuously improve client service offerings

Requirements: - Previous experience in a client service or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and juggle multiple priorities - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Employee discounts on company products and services - Company-provided equipment for work - Free food provided during working hours

Working Environment: At Mosaic, we pride ourselves on building strong relationships with our colleagues, clients, and partners. We foster a collaborative and supportive working environment where everyone's contributions are valued and respected.

Equal Opportunity Statement: Mosaic is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a fair and inclusive work environment for all employees, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.