Client Support Assistant

Job Description:

Alaska Air Group is seeking a part-time Client Support Assistant to join our team in Montreal, Quebec, CA. As an Associate Level position, we are looking for a candidate with a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and in person. 2. Assist clients with their inquiries, concerns, and feedback, ensuring a positive customer experience. 3. Coordinate with internal departments to resolve client issues and escalate when necessary. 4. Maintain accurate client records and documentation in the company database. 5. Assist with administrative tasks such as scheduling appointments, organizing files, and preparing reports. 6. Collaborate with team members to ensure smooth operations and client satisfaction. 7. Stay up-to-date on company policies, products, and services to provide accurate information to clients. 8. Participate in training sessions and professional development opportunities to enhance skills and knowledge.

Requirements: 1. Independent and reliable individual who can work effectively in a fast-paced environment. 2. Demonstrated emotional intelligence and ability to empathize with clients. 3. Strong analytical skills to assess client needs and provide appropriate solutions. 4. Excellent communication skills, both verbal and written. 5. Proficiency in Microsoft Office suite and CRM software. 6. Ability to multitask and prioritize tasks to meet deadlines. 7. High school diploma or equivalent, with additional certifications or training preferred.

Benefits: 1. Free accommodation for eligible employees. 2. Joining bonus for new hires. 3. Profit-sharing opportunities based on performance. 4. Opportunities for career growth and advancement within the company.

Working Environment: At Alaska Air Group, we thrive in an environment that embraces and navigates change seamlessly. We offer a collaborative and supportive work culture where employees are encouraged to learn, grow, and contribute to our success.

Deadline to Apply: Interested candidates must apply by June 28, 2024.

Equal Opportunity Statement: Alaska Air Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.