Client Support Assistant

Job Description:

We are currently seeking a reliable and driven Client Support Assistant to join our team at Fidelity National Financial in Montreal, Quebec. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service and support to clients through various channels including phone, email, and in-person interactions - Assist clients with account inquiries, technical issues, and general information about our products and services - Manage client relationships and ensure high levels of satisfaction - Collaborate with the sales and marketing teams to provide seamless customer experiences - Handle administrative tasks such as data entry, filing, and scheduling appointments - Conduct research and provide recommendations for improving customer service processes - Maintain accurate records of client interactions and transactions

Requirements: - High school diploma or equivalent required; Associate's degree preferred - Excellent people management and time management skills - Strong written and verbal communication skills - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and as part of a team - Previous experience in a customer service or support role preferred - Bilingual in English and French is a plus

Benefits: - Employee discounts on company products and services - Paid sick leave and parental leave - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team at Fidelity National Financial, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.