Client Support Assistant

Job Description:

WellCare Health Plans is seeking a Client Support Assistant to join our team in Vancouver, British Columbia, CA. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a client support or customer service role.

Responsibilities: 1. Provide excellent customer service to clients via phone, email, and in-person interactions. 2. Assist clients with account inquiries, billing questions, and general support issues. 3. Ensure timely and accurate resolution of client issues and inquiries. 4. Maintain client records and update information in the database as needed. 5. Collaborate with the sales team to identify new business opportunities and support client retention efforts. 6. Assist with special projects and ad-hoc tasks as assigned by the Client Support Manager.

Requirements: 1. Must be adaptable and able to work in a fast-paced environment. 2. Reliable and able to meet deadlines consistently. 3. Excellent planning and organizational skills. 4. Strong persuasion and communication skills. 5. Proficiency in Microsoft Office suite and CRM software. 6. Previous experience in a client support or customer service role. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Joining Bonus 2. Medical coverage 3. Gym membership

Working Environment: At WellCare Health Plans, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service and support to our clients.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.