Client Support Assistant - Work from home

Job Description:

Irving Oil is seeking a dedicated and energetic Client Support Assistant to join our team in Vancouver, British Columbia. This position is part-time and offers the flexibility to work from home. As an entry-level role, we welcome candidates with at least 1 year of experience in a customer service or support role.

Responsibilities: 1. Provide exceptional support to clients via phone, email, and messaging platforms. 2. Assist clients with order processing, product inquiries, and issue resolution. 3. Maintain accurate records of client interactions and transactions. 4. Collaborate with the sales team to ensure client satisfaction and retention. 5. Identify opportunities for upselling and cross-selling Irving Oil products and services. 6. Participate in training sessions to improve product knowledge and customer service skills. 7. Handle client complaints and ensure timely resolution. 8. Conduct follow-up calls to ensure client satisfaction.

Requirements: 1. Energetic and reliable individual with a positive attitude. 2. Excellent communication and negotiation skills. 3. Strong decision-making abilities and problem-solving skills. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient in MS Office and CRM software. 6. High school diploma or equivalent. 7. Availability to work evenings and weekends as needed.

Benefits: 1. Disability insurance 2. Remote work flexibility 3. Free food 4. Professional development opportunities

Working Environment: At Irving Oil, we value a flexible work environment that embraces change with speed and efficiency. Our team is dedicated to providing exceptional support to our clients while fostering a collaborative and inclusive culture.

Equal Opportunity Statement: Irving Oil is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 7, 2024

If you meet the requirements for this position and are interested in joining our team, please submit your application by the deadline. We look forward to receiving your application and potentially welcoming you to Irving Oil!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.