Client Support Associate

Job Description:

We are looking for a dynamic and customer-oriented Client Support Associate to join our team at TJX in Toronto, Ontario. As a part-time Entry Level position, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing inquiries and resolving issues via phone, email, or in person. 2. Provide support and guidance to clients on product information, order status, and delivery timelines. 3. Assist clients with returns, exchanges, and refunds, following company policies and procedures. 4. Work collaboratively with cross-functional teams to ensure a seamless customer experience. 5. Maintain accurate records of client interactions and transactions in the CRM system. 6. Contribute to ongoing process improvement initiatives to enhance customer satisfaction. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to clients. 8. Take on additional tasks and projects as assigned by management to support team goals.

Requirements: 1. Energetic and hardworking individual with a customer-centric approach. 2. Excellent communication skills and emotional intelligence to effectively interact with clients. 3. Ability to demonstrate leadership qualities and take initiative in problem-solving situations. 4. Strong organizational skills and attention to detail to manage client requests efficiently. 5. Proficiency in Microsoft Office Suite and experience with CRM systems is preferred. 6. Must be able to work in a fast-paced environment and adapt to changing priorities. 7. No prior experience required - we are looking for enthusiastic individuals eager to learn and grow in their role.

Benefits: 1. Employee discounts on our wide range of products. 2. Vision insurance for eligible employees. 3. Remote work flexibility to accommodate different schedules.

Working Environment: At TJX, we embrace a culture that challenges norms and encourages bold thinking. As a Client Support Associate, you will be part of a collaborative and supportive team dedicated to delivering exceptional service to our clients.

Deadline to Apply: The deadline to apply for this position is May 16, 2024.

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, disability, age, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.