Remote Client Support Associate

Responsibilities: - Provide excellent remote customer support for Loblaw Companies clients through various channels such as phone, email, and chat - Troubleshoot and resolve client inquiries and issues in a timely and professional manner - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure seamless customer experience - Conduct research and analysis to identify trends and patterns in client inquiries - Assist clients with navigating the Loblaw Companies website and online platform - Proactively identify opportunities to improve customer satisfaction and retention - Stay up-to-date on Loblaw Companies products, services, and policies

Requirements: - 1 year of customer support experience preferred - Strong communication skills, both written and verbal - Excellent problem-solving abilities - Ability to work independently and prioritize tasks effectively - Resourceful and motivated with a positive attitude - Strong research and analysis skills - Ability to adapt to changes in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Disability insurance - Company-provided equipment for remote work - Gym membership

Working Environment: At Loblaw Companies, we pride ourselves on nurturing an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think creatively, take initiative, and drive positive change. We value diversity and inclusivity, and we are committed to providing equal opportunities for all employees.

Equal Opportunity Statement: Loblaw Companies is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.