Client Support Associate - Work from home

Job Description:

General Mills is seeking a dynamic and motivated individual to join our team as a Client Support Associate on a part-time basis. This is a work-from-home position based in Montreal, Quebec, CA, ideal for individuals who are adaptable and driven to succeed.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Resolve client inquiries, issues, and concerns in a timely and professional manner - Collaborate with internal teams to ensure client needs are met effectively - Maintain accurate and detailed records of client interactions and transactions - Identify opportunities to upsell or cross-sell products and services to clients - Assist with administrative tasks related to client accounts and contracts - Continuously improve processes and procedures to enhance the client experience

Requirements: - Minimum of 3 years of experience in customer service or client support - Strong problem-solving skills and the ability to negotiate win-win solutions - Excellent communication and interpersonal skills - Detail-oriented with a high level of accuracy in data entry and record-keeping - Self-motivated and able to work independently with minimal supervision - Proficient in Microsoft Office suite and CRM software - Comfortable working remotely and managing time effectively - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Travel opportunities for networking events and training seminars - Disability insurance coverage - Profit sharing based on company performance - Flexible work schedule and the opportunity for growth within the company

Working Environment: At General Mills, we uphold the highest standards of ethical conduct and integrity in everything we do. Our team members are expected to represent our company with professionalism and respect for all individuals.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: General Mills is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.