$3,600 - 5,100 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job description:
Cummins, a global leader in power solutions, is seeking a passionate and adaptable Remote Client Support Manager to join our team in Vancouver, British Columbia, CA. This part-time position is at a mid-to-senior level and requires a minimum of 7 years of experience in a similar role.
Responsibilities: - Manage a team of remote client support specialists, providing guidance, coaching, and mentorship - Oversee the day-to-day operations of the client support team, ensuring timely and quality service delivery - Develop and implement strategies to improve client satisfaction and retention - Analyze client data and trends to identify opportunities for improvement - Collaborate with other departments to address client issues and improve processes - Conduct regular performance evaluations and provide feedback to team members - Stay updated on industry trends and best practices in client support
Requirements: - Bachelor's degree in business administration, communication, or a related field - Proven experience in client support or customer service management - Strong people management and critical thinking skills - Excellent written and verbal communication skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Experience in a remote work environment is a plus
Benefits: - Employee discounts on Cummins products - Training and professional development opportunities - Disability insurance coverage
Working environment: At Cummins, we encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, innovation, and a commitment to excellence.
Deadline to apply: 2024-04-27
Equal opportunity statement: Cummins is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or nationality.
How to apply:
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