Client Support Manager

Job Description:

Schneider Electric Canada is seeking a part-time Client Support Manager to join our team in Montreal, Quebec. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in client support and management.

Responsibilities: - Manage a portfolio of clients, providing exceptional support and building strong relationships - Act as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Collaborate with sales and technical teams to ensure client needs are met and exceeded - Analyze client data and metrics to identify opportunities for improvement and growth - Develop and implement strategies to enhance client satisfaction and retention - Conduct regular meetings with clients to review performance and gather feedback - Stay up-to-date on industry trends and best practices in client support and management

Requirements: - Bachelor's degree in Business Administration or a related field - 8+ years of experience in client support or account management - Strong communication and interpersonal skills - Ability to think critically and problem-solve independently - Confidence in managing client relationships and addressing challenging situations - Proficiency in Microsoft Office and CRM software - Independent and self-motivated with a proactive mindset

Personality Traits: - Independent - Confident

Soft Skills: - Critical thinking - Communication

Benefits: - Joining Bonus - Remote work flexibility - Employee discounts

Working Environment: Join a dynamic and innovative team at Schneider Electric Canada, where technology is leveraged to drive innovation and efficiency.

Deadline to Apply: 2024-05-15

Equal Opportunity Statement: Schneider Electric Canada is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.