Client Support Manager

Job Description:

Gap is looking for an experienced and dedicated Client Support Manager to join our team in Montreal, Quebec, CA on a part-time basis. As a Client Support Manager, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional support and service to our clients.

Responsibilities: - Manage a portfolio of clients and serve as their primary point of contact for all support-related inquiries and issues - Build strong relationships with clients to understand their needs and provide tailored support solutions - Coordinate with internal teams to address client issues and ensure timely resolution - Monitor client feedback and identify opportunities for improvement in our products and services - Proactively reach out to clients to offer assistance and gather feedback on their experiences - Develop and implement strategies to enhance the overall client support experience - Provide guidance and support to junior members of the client support team

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in client support or a similar role - Strong communication and interpersonal skills - Confidence to handle difficult situations with professionalism and empathy - Resourcefulness to find creative solutions to complex problems - Experience in managing client relationships and delivering exceptional customer service - Ability to work effectively in a fast-paced environment and multitask with ease - High level of emotional intelligence and ability to understand and empathize with clients' needs

Personality traits: - Confident - Resourceful

Soft skills: - Innovation - Emotional intelligence

Benefits: - Gym membership - Relocation allowance - Free accommodation

Working environment: At Gap, we believe in giving back to the community through corporate social responsibility initiatives. As a Client Support Manager, you will have the opportunity to participate in meaningful projects that make a positive impact on society.

Deadline to apply: May 15, 2024

Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.