Client Support Manager

Job Description:

Xerox is seeking a dedicated and hardworking Client Support Manager to join our team in Vancouver, British Columbia. As a Client Support Manager, you will be responsible for managing a portfolio of clients and ensuring their satisfaction with our products and services.

Responsibilities: - Build and maintain strong relationships with clients, acting as the primary point of contact for all their needs - Understand the clients' business goals and challenges to provide tailored solutions - Collaborate with internal teams to address client issues and resolve them promptly - Monitor client accounts to identify opportunities for upselling or cross-selling - Provide product demonstrations and training to clients as needed - Analyze client feedback and suggest improvements to our products and services - Create reports on client performance and present them to senior management

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in client support or account management - Strong communication and interpersonal skills - Ability to think innovatively and solve problems creatively - Proficiency in critical thinking and decision-making - Experience with CRM software and Microsoft Office suite - Proven track record of meeting and exceeding client expectations

Personality Traits: - Hardworking - Dedicated

Soft Skills: - Innovation - Critical Thinking

Benefits: - Paid Time Off (PTO) - Employee discounts - Medical coverage

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. As a Client Support Manager at Xerox, you will have the opportunity to work in a dynamic and collaborative environment where your contributions make a real impact.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.