Remote Client Support Manager

Job Description:

We are seeking a highly motivated and experienced Remote Client Support Manager to join our team at Export Development Canada in Montreal, Quebec. As a part-time Associate Level role, you will be responsible for managing client support remotely and ensuring the highest level of service is provided to our clients.

Responsibilities: - Serve as the main point of contact for clients, addressing their needs and inquiries in a timely and professional manner - Manage client accounts remotely, ensuring all information is accurate and up-to-date - Conduct regular check-ins with clients to assess satisfaction and identify potential areas for improvement - Collaborate with internal teams to resolve client issues and escalate as needed - Provide training and support to clients on the use of our products and services - Analyze client feedback and data to identify trends and opportunities for growth - Assist in developing strategies to improve overall client experience and retention

Requirements: - Minimum of 5 years of experience in a client support or customer service role - Resilient and driven personality traits - Strong problem-solving and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and remotely - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business, finance, or related field

Benefits: - Company transportation for work-related travel - Paid overtime for additional hours worked - Disability insurance for added peace of mind

Working Environment: At Export Development Canada, we uphold the highest standards of ethical conduct and integrity in everything we do. As a Remote Client Support Manager, you will be expected to represent our values and maintain a professional demeanor at all times.

Equal Opportunity Statement: Export Development Canada is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: July 5, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.