Remote Client Support Officer

Job Description:

Newell Brands is seeking a part-time Remote Client Support Officer to join our team in Vancouver, British Columbia, Canada. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a customer support role. We are looking for an energetic and resourceful individual with strong decision-making and problem-solving skills.

Responsibilities: 1. Provide excellent customer service and support to clients through various channels such as phone, email, and chat. 2. Troubleshoot technical issues and provide solutions to clients in a timely and efficient manner. 3. Manage client accounts and ensure that all inquiries and requests are addressed promptly. 4. Collaborate with internal teams to escalate and resolve complex issues that require additional support. 5. Maintain accurate records of client interactions and activities in the CRM system. 6. Identify opportunities for improvement in our client support processes and provide feedback to the team. 7. Stay up-to-date on product knowledge and industry trends to better assist clients with their needs. 8. Work closely with the sales team to identify potential upsell opportunities and contribute to overall client satisfaction.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 3+ years of experience in customer support or a related role. 3. Excellent communication skills and ability to build rapport with clients. 4. Strong decision-making and problem-solving abilities. 5. Proven track record of meeting and exceeding customer satisfaction goals. 6. Proficiency in CRM software and Microsoft Office Suite. 7. Ability to work independently and prioritize tasks effectively. 8. Experience working remotely and managing your time efficiently.

Benefits: 1. Life insurance coverage. 2. Visa sponsorship opportunities for eligible candidates. 3. Company-provided equipment for remote work.

Working Environment: At Newell Brands, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member can thrive and contribute to our success.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.