Client Support Officer

NextEra Energy, a leading clean energy company, is seeking a dedicated and adaptable Client Support Officer to join our team in Toronto, Ontario, CA on a part-time basis at the Associate Level. With a minimum of 2 years of experience, the successful candidate will be responsible for providing exceptional client support and building strong relationships with our customers.

Responsibilities: - Responding to client inquiries via phone, email, and in person - Providing technical support and troubleshooting for client issues - Maintaining accurate records of client interactions and transactions - Collaborating with internal teams to resolve client issues in a timely manner - Identifying opportunities to upsell additional products or services to clients - Conducting client satisfaction surveys and implementing improvements based on feedback - Assisting with client onboarding and training as needed

Requirements: - 2+ years of experience in a client-facing role - Strong decision-making skills and ability to prioritize tasks effectively - Excellent communication and interpersonal skills - Proven track record of building and maintaining relationships with clients - Ability to adapt to changing priorities and work in a fast-paced environment - Experience in people management is a plus

In return for your hard work and dedication, NextEra Energy offers visa sponsorship, travel opportunities, and disability insurance. Our working environment is one that fosters strong connections and treats colleagues like an extended family.

We are committed to providing equal opportunities for all individuals regardless of race, gender, age, religion, or sexual orientation. We encourage diverse candidates to apply.

If you are interested in joining our team as a Client Support Officer, please apply by the deadline of July 4, 2024. We look forward to welcoming you to the NextEra Energy family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.