Client Support Officer - Work from home

Job Description:

Simon Fraser University is seeking a part-time Client Support Officer to join our team in Montreal, Quebec. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients, resolving any issues or inquiries they may have. This position offers the flexibility of working from home, providing you with the opportunity to work in a comfortable environment while still contributing to the success of our university.

Responsibilities: - Respond to client inquiries and concerns in a timely and professional manner - Troubleshoot and resolve client issues effectively - Maintain accurate records of client interactions and transactions - Collaborate with other departments to ensure client satisfaction - Provide feedback to improve overall client experience - Assist in developing client support strategies and initiatives

Requirements: - Minimum of 2 years of experience in a customer service role - Passionate about delivering exceptional customer service - Confident in handling difficult situations with tact and professionalism - Strong communication and interpersonal skills - Ability to think critically and strategically - Proficient in Microsoft Office Suite - Comfortable working independently and as part of a team

Personality Traits: - Passionate about providing exceptional customer service - Confident in your abilities to handle challenging situations

Soft Skills: - Critical thinking skills - Strategic planning abilities

Benefits: - Disability insurance - Life insurance - Medical coverage

Working Environment: At Simon Fraser University, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide support and resources to help you succeed in your position, while also giving you the freedom to work from home and create a schedule that works for you.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Simon Fraser University is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.