Client Support Officer - Work from home

Job Description:

XPO Logistics is seeking a motivated and detail-oriented Client Support Officer to join our team in Vancouver, British Columbia. This is a part-time, entry-level position that offers the flexibility of working from home. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients while handling various administrative tasks.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Assist clients with booking and tracking shipments - Resolve any issues or complaints to ensure customer satisfaction - Maintain accurate records of client interactions and transactions - Collaborate with other team members to improve overall customer experience - Assist with general administrative duties as needed

Requirements: - Strong communication skills and the ability to work independently - Excellent organizational skills and attention to detail - Adaptability to changing priorities and a fast-paced work environment - Proficient in Microsoft Office and other basic computer skills - Prior customer service experience is a plus but not required

Personality Traits: - Adaptability: Ability to adjust to new situations and changing priorities - Independence: Ability to work effectively without constant supervision

Soft Skills: - Planning: Ability to organize tasks and prioritize responsibilities - Presentation: Ability to communicate effectively and professionally

Benefits: - Dental insurance - Disability insurance - Gym membership

Working Environment: At XPO Logistics, we prioritize building strong connections and treating colleagues like an extended family. We foster a collaborative and supportive work environment where everyone can thrive and grow.

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. Apply today to join our team and be part of a dynamic and rewarding work environment.

Deadline to apply: July 4, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.