Client Support Officer - Work from home

As a Client Support Officer at Hershey, located in Vancouver, British Columbia, you will be responsible for providing exceptional customer service to clients, resolving their inquiries, and ensuring client satisfaction. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Responding to client inquiries via email, phone, and chat in a timely and professional manner. 2. Providing product information, troubleshooting issues, and resolving client concerns. 3. Collaborating with the sales team to ensure client needs are met and exceeded. 4. Maintaining accurate records of client interactions and transactions. 5. Identifying opportunities to upsell or cross-sell products and services. 6. Generating reports on client feedback and trends to inform business decisions. 7. Working closely with other departments to improve overall customer experience.

Requirements: 1. Motivated and driven individual who thrives in a fast-paced environment. 2. Strong persuasion skills and the ability to think creatively to solve problems. 3. Excellent communication skills, both written and verbal. 4. Experience using CRM software and other customer support tools. 5. Ability to work independently and prioritize tasks effectively. 6. Must have a reliable internet connection and a dedicated workspace at home.

Benefits: 1. Joining Bonus for successful candidates. 2. Travel opportunities for training and development. 3. Travel and spending expenses covered by the company. 4. Opportunity to work in a data-driven environment that leverages insights for strategic decision-making.

Equal Opportunity Statement: Hershey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: July 15, 2024

Don't miss out on this exciting opportunity to join Hershey as a Client Support Officer and take your career to the next level! Apply now and be part of a dynamic team that values innovation and excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.