Client Support Representative

Job Description:

Penske Automotive Group is seeking a part-time Client Support Representative to join our team in Vancouver, British Columbia, CA. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and a strong drive to provide exceptional support to our clients.

Responsibilities: - Communicate effectively with clients via phone, email, and in-person meetings to address any inquiries or concerns - Assist clients with product information, ordering processes, and issue resolution - Collaborate with internal teams to ensure all client needs are met in a timely manner - Maintain accurate records of client interactions and transactions - Continuously evaluate and improve the client support process to enhance customer satisfaction - Drive profit through effective client management and upselling opportunities

Requirements: - Strong critical thinking skills to problem-solve client issues efficiently - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proven track record of providing exceptional customer service - Resourceful mindset to find creative solutions to client challenges - Proficiency in Microsoft Office suite and customer relationship management software

Personality Traits: - Driven to succeed and exceed client expectations - Resourceful in finding solutions to complex client issues

Soft Skills: - Critical thinking to analyze and resolve client problems effectively - Strong communication skills to build rapport and trust with clients

Benefits: - Profit sharing opportunities - Paid overtime for additional hours worked - Relocation allowance for eligible candidates

Working Environment: - Collaborate with colleagues worldwide, fostering a global village mentality to support clients across different time zones and regions

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Penske Automotive Group is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status, to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.