Client Support Representative

Job Description:

As a Client Support Representative at DTE Energy in Vancouver, British Columbia, you will play a crucial role in providing exceptional customer service to our clients. This part-time entry-level position requires a minimum of 1 year of experience in a customer service role. We are looking for resilient and motivated individuals who possess strong critical thinking skills and leadership qualities.

Responsibilities: 1. Handle incoming client inquiries via phone, email, and chat in a professional and timely manner. 2. Resolve client issues and complaints with efficiency and empathy. 3. Educate clients on products, services, and company policies. 4. Maintain accurate records of client interactions and transactions. 5. Collaborate with team members to improve overall client satisfaction. 6. Participate in training sessions to enhance product knowledge and customer service skills. 7. Contribute to corporate social responsibility initiatives by volunteering in community events.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work well under pressure and multitask efficiently. 5. Basic computer skills and proficiency in Microsoft Office suite. 6. Positive attitude and willingness to learn and grow in a challenging environment. 7. Must be able to work flexible hours, including evenings and weekends.

Benefits: - Retirement plan - Parental leave - Free accommodation

Working Environment: At DTE Energy, we believe in giving back to the community through our corporate social responsibility initiatives. As a Client Support Representative, you will have the opportunity to participate in volunteer activities and make a positive impact on the world around you.

Equal Opportunity Statement: DTE Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability.

Deadline to apply: May 16, 2024

Join our team at DTE Energy and be a part of a company that values customer service, community engagement, and employee development. Apply now to make a difference in the lives of our clients and the community we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.