Client Support Representative

Job Description:

We are looking for a dedicated and confident Client Support Representative to join our team at Harman International Industries in Toronto, Ontario, CA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. The primary responsibilities of the Client Support Representative include providing exceptional support to our clients, resolving any issues they may have, and ensuring positive customer experiences.

Responsibilities: - Serve as the first point of contact for clients through phone, email, and chat - Understand and address client inquiries and issues in a timely and professional manner - Troubleshoot and resolve technical problems related to products or services - Provide product information and support sales efforts when necessary - Collaborate with internal teams to ensure accurate and efficient resolution of client issues - Maintain detailed records of client interactions and follow up as needed - Continuously strive to improve customer satisfaction and retention rates

Requirements: - 2 years of experience in a customer support or client service role - Excellent communication and interpersonal skills - Proven problem-solving abilities and a strong sense of teamwork - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field is preferred - Knowledge of electronic products or technology industry is a plus

Personality traits: - Dedicated: A commitment to providing exceptional customer support and exceeding client expectations - Confident: Able to effectively communicate with clients and resolve issues with poise and professionalism

Soft skills: - Problem-solving: Capable of analyzing situations and finding effective solutions - Teamwork: Work well with colleagues to ensure seamless client support and service

Benefits: - Travel and spending expenses covered - Paid overtime opportunities - Profit sharing program

Working environment: At Harman International Industries, we prioritize understanding and empathy in all interactions. Our team values collaboration and support, creating a positive and inclusive working environment for all employees.

Equal Opportunity Statement: Harman International Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applications from all individuals who meet the requirements of the position.

Deadline to apply: May 15, 2024. Apply now to join our team and make a difference in the lives of our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.