Client Support Representative

Job Description:

We are seeking a skilled and dedicated Client Support Representative to join our team at Alcoa in Toronto, Ontario, Canada. As a Client Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer service role.

Responsibilities: 1. Interact with clients via phone, email, and chat to provide support and resolve any inquiries or issues promptly and professionally. 2. Maintain a high level of product knowledge to assist clients in troubleshooting and resolving technical issues. 3. Document all client interactions and solutions in our CRM system for future reference. 4. Work collaboratively with the sales and technical support teams to ensure a seamless experience for our clients. 5. Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction.

Requirements: 1. Resilient and motivated individual who thrives in a fast-paced and dynamic environment. 2. Strong problem-solving skills and attention to detail to effectively address client needs. 3. Excellent verbal and written communication skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent; Bachelor's degree preferred.

Benefits: - Joining Bonus - Paid sick leave - Company equipment provided for remote work

Working Environment: At Alcoa, we believe in injecting a sense of joy and vibrancy into the work environment. We value teamwork, creativity, and a positive attitude to drive success and innovation.

Equal Opportunity Statement: Alcoa is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 12, 2024

If you are a dedicated and customer-focused individual with the necessary experience and skills, we encourage you to apply for the Client Support Representative position at Alcoa in Toronto, Ontario. Join our team and be part of a company that values your talent and commitment to excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.