Client Support Specialist - Work from home

Job description:

Toys “R” Us is looking for a passionate and confident Client Support Specialist to join our team remotely in Montreal, Quebec. As a Client Support Specialist, you will be responsible for providing excellent customer service and support to our clients. This is a part-time, entry-level position with no prior experience required.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve client issues and complaints. 3. Maintain accurate records of client interactions and transactions. 4. Collaborate with internal teams to ensure client needs are met. 5. Assist with order processing and tracking. 6. Provide product recommendations and information to clients. 7. Assist with client onboarding and training. 8. Contribute to ongoing process improvement initiatives.

Requirements: 1. Passionate about customer service and helping others. 2. Confident in your ability to communicate effectively with clients. 3. Strong leadership and project management skills. 4. Ability to work independently and remotely. 5. High school diploma or equivalent. 6. Proficient computer skills. 7. Excellent attention to detail.

Benefits: 1. Remote work flexibility. 2. Employee discounts on Toys “R” Us products. 3. Travel and spending expenses covered for work-related activities.

Working environment: At Toys “R” Us, we strive to align our work with a greater purpose and contribute to a meaningful mission. As a Client Support Specialist, you will play a key role in ensuring our clients have a positive experience with our brand.

Deadline to apply: May 11, 2024

Equal opportunity statement: Toys “R” Us is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and are proud to provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.