Client Support Specialist - Work from home

Job Description:

Enbridge, a leading energy infrastructure company, is seeking a Client Support Specialist to join our team in Montreal, Quebec. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 4 years of experience in a client support role. The ideal candidate will be confident, independent, and possess strong negotiation and leadership skills.

Responsibilities: - Provide exceptional support to clients via phone, email, and live chat - Assist clients with account inquiries, product information, and issue resolution - Build and maintain positive relationships with clients to ensure satisfaction and retention - Collaborate with internal teams to address client needs and improve service offerings - Identify opportunities for process improvement and contribute to overall team success - Meet and exceed performance metrics set by management

Requirements: - Minimum of 4 years of experience in a client support role - Strong communication skills and ability to build rapport with clients - Proven track record of problem-solving and delivering exceptional service - Proficiency in Microsoft Office Suite and CRM systems - Ability to work independently and prioritize tasks effectively - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel opportunities - Relocation allowance - Vision insurance

Working Environment: At Enbridge, we believe in aligning work with a greater purpose, contributing to a meaningful mission of providing safe and reliable energy to communities. Our team values diversity, inclusion, and collaboration to achieve our goals.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Enbridge is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.