Contact Center Assistant

Job Description:

Global Partners is seeking a dedicated and confident Contact Center Assistant to join our team in Toronto, Ontario. As a key member of our contact center team, you will be responsible for providing exceptional customer service and support to our clients on a global scale. This part-time Associate Level position requires a minimum of 4 years of relevant experience in customer service or a related field.

Responsibilities: 1. Answering incoming calls and emails from clients in a professional and courteous manner. 2. Providing technical support and troubleshooting assistance to customers. 3. Processing orders and managing customer accounts in our database system. 4. Collaborating with team members to resolve customer inquiries and issues effectively. 5. Following up with customers to ensure their satisfaction and address any outstanding concerns. 6. Assisting with special projects and administrative tasks as needed.

Requirements: 1. 4+ years of experience in customer service or a related field. 2. Strong communication and listening skills. 3. Ability to work in a fast-paced environment and handle high call volumes. 4. Proficiency in using CRM software and other contact center tools. 5. Strong attention to detail and problem-solving skills. 6. Innovation and adaptability to meet the changing needs of our global clients. 7. Must be able to work independently and as part of a team. 8. High school diploma or equivalent required.

Benefits: 1. Company transportation provided for commuting to and from work. 2. Paid Time Off (PTO) for vacation days, sick days, and holidays. 3. Company-provided equipment for remote work.

Working Environment: At Global Partners, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse team of professionals works together to provide exceptional service to our clients around the world.

Deadline to apply: April 26, 2024

Equal Opportunity Statement: Global Partners is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.