Remote Contact Center Assistant

Job Description:

Molina Healthcare is seeking a Remote Contact Center Assistant to join our team in Toronto, Ontario. This is a part-time position with entry-level seniority, requiring at least 1 year of experience in a similar role.

As a Remote Contact Center Assistant, your responsibilities will include:

- Providing outstanding customer service to clients over the phone, email, and chat - Assisting with managing incoming calls and directing them to the appropriate department - Maintaining accurate records of client interactions and transactions - Resolving customer complaints and issues in a professional and efficient manner - Collaborating with team members to ensure consistent and high-quality service delivery - Following company procedures and guidelines to meet KPIs and targets

Requirements:

- Personality traits: dedicated and driven - Soft skills: attention to detail and teamwork - Excellent communication skills, both verbal and written - Proficiency in Microsoft Office and customer service software - Ability to work independently and prioritize tasks effectively - Flexibility to work in a remote setting and adapt to different communication channels

Benefits:

- Paid sick leave - Employee discounts - Parental leave

Working Environment:

At Molina Healthcare, we uphold the highest standards of ethical conduct and integrity. We foster a supportive and inclusive work environment where employees are encouraged to grow and develop their skills.

Deadline to apply: May 2, 2024

Equal Opportunity Statement:

Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to recruiting, hiring, and promoting qualified individuals without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.