Contact Center Assistant

Job Description:

Rockwell Collins is seeking a part-time Contact Center Assistant to join our team in Montreal, Quebec. As an entry-level position, no prior experience is required, but we are looking for energetic and passionate individuals who possess excellent time management skills and emotional intelligence. The Contact Center Assistant will play a key role in providing support to our contact center team and ensuring that our customers receive high-quality service.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Assist customers with product information, pricing, and order processing. 3. Resolve customer complaints and escalate issues to the appropriate department when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Assist with administrative tasks, such as data entry and filing.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both verbal and written. 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 4. Proficiency in Microsoft Office applications. 5. Ability to work independently and as part of a team. 6. Previous customer service experience is a plus but not required.

Benefits: - Parental leave - Employee discounts - Medical coverage

Working Environment: At Rockwell Collins, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive work environment where all employees can thrive and succeed.

Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and fairness.

Deadline to apply: 2024-05-07

We look forward to welcoming a motivated individual to join our team as a Contact Center Assistant at Rockwell Collins in Montreal, Quebec!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.