Contact Center Assistant

Job Description:

eBay is seeking a dedicated Contact Center Assistant to join our team in Toronto, Ontario. As a part-time Associate Level position, the Contact Center Assistant will play a crucial role in supporting our contact center operations. This position requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Providing information about products and services - Assisting customers with placing orders, tracking shipments, and resolving issues - Maintaining accurate and detailed records of customer interactions - Collaborating with team members to improve overall customer satisfaction - Handling escalated customer complaints and finding satisfactory resolutions - Performing general administrative tasks as needed

Requirements: - Resilient and energetic personality - Strong decision-making and presentation skills - Excellent communication and interpersonal abilities - Ability to work well under pressure in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management software - Availability to work flexible hours, including evenings and weekends

Benefits: - Paid overtime opportunities - Travel opportunities for training and conferences - Joining bonus for new hires - Embrace creativity in a culture that values fresh ideas and inventive solutions

Equal Opportunity Statement: eBay is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.