Contact Center Assistant

Job Description:

CenturyLink is seeking a part-time Contact Center Assistant to join our team in Vancouver, British Columbia, Canada. As an Associate Level Contact Center Assistant, you will be responsible for providing support to our contact center team and assisting with various tasks to ensure smooth operations. This position requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Answer incoming calls and assist customers with inquiries or issues - Respond to emails and other forms of communication in a timely and professional manner - Update customer information in the database - Assist with data entry and administrative tasks as needed - Collaborate with team members to improve processes and enhance customer experience - Handle escalated customer complaints with empathy and efficiency - Adhere to company policies and procedures at all times

Requirements: - Strong communication skills and the ability to work well in a team environment - Excellent organizational and time management skills - Hardworking and motivated with a positive attitude - Emotional intelligence and the ability to handle difficult situations with professionalism - Innovative mindset with a willingness to learn and adapt - Minimum of 4 years of experience in a contact center or customer service role - High school diploma or equivalent required

Benefits: - Dental insurance - Life insurance - Travel opportunities

Working Environment: At CenturyLink, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and support.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: CenturyLink is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.