Contact Center Assistant

Job Description:

We are looking for a Contact Center Assistant to join our team at Dr Pepper Snapple Group in Vancouver, British Columbia, Canada. As an entry-level position, the Contact Center Assistant will be responsible for providing support to our contact center team and assisting with various tasks to ensure efficient operations.

Responsibilities: - Answering incoming calls from customers and providing information or directing calls to the appropriate department - Responding to customer inquiries via email or chat with professionalism and empathy - Assisting with data entry and maintaining accurate records of customer interactions - Collaborating with team members to ensure a seamless customer experience - Supporting the contact center team with administrative tasks as needed - Participating in training sessions to stay updated on product knowledge and customer service best practices

Requirements: - Energetic and resilient personality to handle a fast-paced and dynamic work environment - Strong project management skills with the ability to prioritize tasks and meet deadlines - Attention to detail to ensure accuracy in data entry and customer interactions - 1 year of experience in a customer service or contact center role is preferred - Excellent communication skills and the ability to remain calm under pressure - Proficiency in basic computer skills and familiarity with CRM software is a plus

Benefits: - Travel opportunities for team-building activities and professional development - Retirement plan options to support your financial future - Company-provided equipment to assist with your work responsibilities

Working Environment: At Dr Pepper Snapple Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a collaborative and supportive environment where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Dr Pepper Snapple Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, age, religion, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.