Contact Center Assistant - Work from home

Job Description:

Thomson Reuters is seeking a driven and reliable Contact Center Assistant to join our team in Montreal, Quebec. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, issues, and requests - Assist customers with product information, troubleshooting, and technical support - Document all customer interactions accurately and timely in the company's CRM system - Collaborate with other team members to ensure a seamless customer experience - Conduct research and data analysis to provide additional support to customers - Manage multiple projects simultaneously and meet deadlines - Continuously improve processes to enhance customer satisfaction - Adhere to company policies, procedures, and quality standards

Requirements: - Proven experience in a customer service or contact center role - Strong project management and research skills - Excellent communication and interpersonal abilities - Proficient in using CRM systems and Microsoft Office Suite - Ability to work independently and as part of a team - Flexible schedule to accommodate varying shift times - High school diploma or equivalent

Personality Traits: - Driven - Reliable

Soft Skills: - Project management - Research

Benefits: - Company transportation - Profit sharing - Training & professional development

Working Environment: Thrive in an environment that embraces and navigates change seamlessly, allowing for growth and innovation in a collaborative setting.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Thomson Reuters is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, veteran status, disability, or any other protected class. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.